Return of Goods Policy

1. No returns possible

Due to the nature of the products sold – such as stickers, bookmarks, key rings, postcards and prints – purchased items cannot be returned or exchanged.

These products are artistic in nature, often created in short, limited editions, and are handmade or semi-handmade. Therefore, pursuant to Article 38 of the Consumer Rights Act, the Customer is not entitled to the right of withdrawal in respect of:

• items prepared according to the customer’s individual needs (e.g. personalized prints),

• products of an artistic, collectible or limited edition nature.

2. Complaints

Regardless of the impossibility of returning the goods, the Customer has the right to file a complaint if the goods:

• arrived damaged,

• has manufacturing defects,

• does not match the description or order.

In such a case, please contact us immediately by email at [help@cierpkiejagody.com] and attach photos showing the defect or damage. We process complaints in accordance with applicable law.

3. Receiving the shipment

• Please check the condition of the parcel in the presence of the courier/postman.

• If any damage is found, a damage report should be prepared.

• The lack of a protocol may make it difficult to process a complaint regarding damage incurred during transport.

4. Contact

For any complaints or returns policy issues, please contact us:
📧 Email: help@cierpkiejagody.com